Burberry Services

At Burberry, we are committed to giving you the best experience possible. Whether you’re shopping from home or visiting one of our stores, we remain at your disposal and offer a range of services.

As we support efforts to prevent the spread of COVID-19, some of these
services may be impacted in your region. For more information, please
visit our COVID-19 FAQs page.

In our stores, we are taking additional measures to ensure the health and safety of our customers. Learn more here.

Product Aftercare

Extend the life of your Burberry item with our aftercare advice and services – including trench reproofing, bag repair and more.

Visit our Aftercare Services page

Personalisation Services

Make your item your own – or create something unique for someone special – with our personalisation service.

Delivery Services

Receive and return your products easily, quickly and safely with our range of delivery options – including free eco-friendly gift packaging.

Virtual Gifting and Styling Advice

Find the perfect gift for yourself or someone special with expert advice from our advisors.

Store Services

Make finding the right item easier by using our global network of Burberry stores.

Store locator

Chat to Us

Get help, advice and give feedback online, by phone or via WhatsApp.

Visit our Customer Service page